Hopper M15 Soft Cooler

Free standard ground shipping on most orders over $150

Alaska & Hawaii Shipping

• Actual shipping charges apply; ground service isn’t available.
  

• Choose UPS 2nd Day Air if you want expedited delivery.
  

Air Shipping Options

• Next Day, 2nd Day Air, and 3 Day Select are available at actual cost.

• Shipping costs are shown on each product page under “View shipping cost.”

• Some items can’t ship by air.

Processing & Transit Times

• Shipping times are business days only (no weekends or UPS holidays).

• Orders are shipped Monday–Friday only. Orders placed after our daily cutoff, on Friday, or over the weekend will ship the next business day (typically Monday unless it is a holiday). Expedited services (e.g., UPS Next Day Air) ship and deliver on business days only unless otherwise noted

• Orders placed by noon CST often ship the same day; otherwise, most ship the next business day. Orders placed after noon CST on Friday will ship the next business day, typically Monday unless it is a holiday

• Weather or carrier delays may affect delivery.
  

• Most orders ship via UPS. We cannot deliver to P.O. Boxes.

Extra Charges

• Oversized or heavy items may incur additional shipping charges. If this applies to your order, we will contact you before processing the shipment.

• For orders containing multiple items, actual shipping charges may sometimes be lower than the quoted amount due to combined packaging

Free Shipping

• Free shipping applies only to items available for purchase on our website and excludes kayaks

• Free shipping promotions apply to standard ground shipping only and are limited to orders shipping within the continental United States.

UPS Transit Reference

• Estimated UPS delivery times can be calculated using the UPS website

• Our shipping origin ZIP code is 76013.

Return Policy

Our Promise

At Mountain Sports, we want you to love your gear. If something isn’t right, we’ll do our best to make it easy to return or exchange your purchase within the guidelines below.

Return Eligibility and Timeframe

• Returns are accepted within 30 days of purchase for a refund, exchange, or store credit.

• Items must be unused and in the original condition they were sent, including all tags, packaging, and accessories.

• Please do not use the shoe box or product packaging as the shipping box; place it inside a separate shipping carton.

Items That Cannot Be Refunded (Unless Defective)

For everyone’s safety and due to industry standards, the following items are not refundable unless they are defective:

• Climbing gear  

• Food items  

• Water filters  

• Cut cord 

If you believe one of these items is defective, contact us so we can review your situation and help with next steps.

How to Start a Return

• If you have any questions about a return, please call us at (817) 823-0010 or email us at hospitality@mountainsports.com so we can help you through the process.

• Use your original order number as your RA# (Return Authorization number) on the outside of the package and in any correspondence.

• Include a copy of your receipt or packing slip inside the box so we can quickly locate your order.

Shipping Your Return

• When sending items back, we recommend shipping via UPS or USPS insured so your package is trackable and protected.

• Pack your item securely in the original packaging when possible, with all tags and accessories included.

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product (in which case, contact us first so we can assist).

Where to Send Your Return

Please ship your return to:

RA# ____ (Your Order Number)  

Mountain Sports 

2025 W. Pioneer Pkwy.  

Arlington, TX 76013

Refunds and Original Payment Methods

• Refunds will be returned to your original form of payment.

• Once we receive and inspect your return, your refund, exchange, or store credit will be processed as quickly as possible under these guidelines.

Exchanges

• Exchanges are handled like a standard return plus a new order.

• If you’re unsure what to exchange for, give us a call and we’ll be happy to talk through options that fit your needs.

Questions or Need Help?

Our team is here to make your experience as smooth as possible. If you have any questions about fit, sizing, returns, or exchanges, please reach out before you ship your item back so we can help you choose the best option.

Our Promise

At Mountain Sports, we want you to love your gear. If something isn’t right, we’ll do our best to make it easy to return or exchange your purchase within the guidelines below.

Return Eligibility and Timeframe

• Returns are accepted within 30 days of purchase for a refund, exchange, or store credit.

• Items must be unused and in the original condition they were sent, including all tags, packaging, and accessories.

• Please do not use the shoe box or product packaging as the shipping box; place it inside a separate shipping carton.

Items That Cannot Be Refunded (Unless Defective)

For everyone’s safety and due to industry standards, the following items are not refundable unless they are defective:

• Climbing gear  

• Food items  

• Water filters  

• Cut cord 

If you believe one of these items is defective, contact us so we can review your situation and help with next steps.

How to Start a Return

• If you have any questions about a return, please call us at (817) 823-0010 or email us at hospitality@mountainsports.com so we can help you through the process.

• Use your original order number as your RA# (Return Authorization number) on the outside of the package and in any correspondence.

• Include a copy of your receipt or packing slip inside the box so we can quickly locate your order.

Shipping Your Return

• When sending items back, we recommend shipping via UPS or USPS insured so your package is trackable and protected.

• Pack your item securely in the original packaging when possible, with all tags and accessories included.

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product (in which case, contact us first so we can assist).

Where to Send Your Return

Please ship your return to:

RA# ____ (Your Order Number)  

Mountain Sports 

2025 W. Pioneer Pkwy.  

Arlington, TX 76013

Refunds and Original Payment Methods

• Refunds will be returned to your original form of payment.

• Once we receive and inspect your return, your refund, exchange, or store credit will be processed as quickly as possible under these guidelines.

Exchanges

• Exchanges are handled like a standard return plus a new order.

• If you’re unsure what to exchange for, give us a call and we’ll be happy to talk through options that fit your needs.

Questions or Need Help?

Our team is here to make your experience as smooth as possible. If you have any questions about fit, sizing, returns, or exchanges, please reach out before you ship your item back so we can help you choose the best option.

Free standard ground shipping on most orders over $150

Alaska & Hawaii Shipping

• Actual shipping charges apply; ground service isn’t available.
  

• Choose UPS 2nd Day Air if you want expedited delivery.
  

Air Shipping Options

• Next Day, 2nd Day Air, and 3 Day Select are available at actual cost.

• Shipping costs are shown on each product page under “View shipping cost.”

• Some items can’t ship by air.

Processing & Transit Times

• Shipping times are business days only (no weekends or UPS holidays).

• Orders are shipped Monday–Friday only. Orders placed after our daily cutoff, on Friday, or over the weekend will ship the next business day (typically Monday unless it is a holiday). Expedited services (e.g., UPS Next Day Air) ship and deliver on business days only unless otherwise noted

• Orders placed by noon CST often ship the same day; otherwise, most ship the next business day. Orders placed after noon CST on Friday will ship the next business day, typically Monday unless it is a holiday

• Weather or carrier delays may affect delivery.
  

• Most orders ship via UPS. We cannot deliver to P.O. Boxes.

Extra Charges

• Oversized or heavy items may incur additional shipping charges. If this applies to your order, we will contact you before processing the shipment.

• For orders containing multiple items, actual shipping charges may sometimes be lower than the quoted amount due to combined packaging

Free Shipping

• Free shipping applies only to items available for purchase on our website and excludes kayaks

• Free shipping promotions apply to standard ground shipping only and are limited to orders shipping within the continental United States.

UPS Transit Reference

• Estimated UPS delivery times can be calculated using the UPS website

• Our shipping origin ZIP code is 76013.

Return Policy

Our Promise

At Mountain Sports, we want you to love your gear. If something isn’t right, we’ll do our best to make it easy to return or exchange your purchase within the guidelines below.

Return Eligibility and Timeframe

• Returns are accepted within 30 days of purchase for a refund, exchange, or store credit.

• Items must be unused and in the original condition they were sent, including all tags, packaging, and accessories.

• Please do not use the shoe box or product packaging as the shipping box; place it inside a separate shipping carton.

Items That Cannot Be Refunded (Unless Defective)

For everyone’s safety and due to industry standards, the following items are not refundable unless they are defective:

• Climbing gear  

• Food items  

• Water filters  

• Cut cord 

If you believe one of these items is defective, contact us so we can review your situation and help with next steps.

How to Start a Return

• If you have any questions about a return, please call us at (817) 823-0010 or email us at hospitality@mountainsports.com so we can help you through the process.

• Use your original order number as your RA# (Return Authorization number) on the outside of the package and in any correspondence.

• Include a copy of your receipt or packing slip inside the box so we can quickly locate your order.

Shipping Your Return

• When sending items back, we recommend shipping via UPS or USPS insured so your package is trackable and protected.

• Pack your item securely in the original packaging when possible, with all tags and accessories included.

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product (in which case, contact us first so we can assist).

Where to Send Your Return

Please ship your return to:

RA# ____ (Your Order Number)  

Mountain Sports 

2025 W. Pioneer Pkwy.  

Arlington, TX 76013

Refunds and Original Payment Methods

• Refunds will be returned to your original form of payment.

• Once we receive and inspect your return, your refund, exchange, or store credit will be processed as quickly as possible under these guidelines.

Exchanges

• Exchanges are handled like a standard return plus a new order.

• If you’re unsure what to exchange for, give us a call and we’ll be happy to talk through options that fit your needs.

Questions or Need Help?

Our team is here to make your experience as smooth as possible. If you have any questions about fit, sizing, returns, or exchanges, please reach out before you ship your item back so we can help you choose the best option.