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Return Policy

Return Policy

Mountain Sports offers a 100% satisfaction guarantee. If you are not satisfied with your purchase it may be returned for credit, exchange or refund within 30 days. Please call us at 800-805-9139 for any questions. Use your order number as your RA#. The following conditions apply.

  • The item must be unused and in the original condition that it was sent, including all tags, packaging and accessories. For items like shoes please do not use the shoe box as the shipping box. Either wrap it or
    put it into another box like the way we sent it to you.
  • You are responsible for return shipping costs. If desired you can request a return shipping label sent to you and we will deduct the cost of the return label from your refund. The cost of the label will vary depending on the weight and size of the package. Send us an email at orders@mountainsports.com for a request. Please include your order number.
  • The following items are not refundable unless defective: Climbing gear, food items, water filters, cut cord and special order items.
  • When returning items to us we recommend shipping UPS or USPS insured. Please include a copy of your receipt.
  • Merchandise paid for with a credit card will be credited to your card. All online orders using Apple Pay will be refunded to the credit card associated with the Apple Pay account. All online orders using PayPal will be refunded to the original PayPal account.

Send to: RA# __________
Mountain Sports
2025 W. Pioneer Pkwy.
Arlington, TX 76013