Accessibility Statement

Mountain Sports is committed to making our website and shopping experience accessible to everyone, including people with disabilities. We believe that every outdoor enthusiast deserves equal access to our products, information, and services — regardless of ability.

Our Compliance Standard

We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with a wide range of disabilities.

What We're Working On

We are in the process of reviewing and improving our site. Current and planned efforts include:

  • Adding descriptive alt text to product images and media
  • Improving keyboard navigation throughout the site, including menus, filters, and checkout
  • Reviewing color contrast across our pages to meet minimum standards
  • Ensuring our site works well with screen readers and other assistive technologies
  • Making sure forms, buttons, and interactive elements are properly labeled
  • Improving heading structure and page organization for easier navigation
Our Ongoing Efforts

We take a proactive approach to accessibility and are continuously working to improve the experience on our site. Our efforts include:

  • Regular automated and manual accessibility audits
  • Training our content, design, and development teams on accessibility best practices
  • Including people with disabilities in our user testing process
  • Working with third-party accessibility consultants to review our shopping experience
  • Incorporating accessibility requirements into our workflows from the start
  • Monitoring and remediating issues identified through customer feedback
Known Limitations

While we strive for full WCAG 2.1 AA compliance, we acknowledge that some areas of our site may not yet be fully accessible:

  • Third-party content: Some embedded content from third-party services (reviews, social media feeds, payment widgets) may not fully meet accessibility standards. We actively work with our vendors to improve this.
  • Legacy product content: Certain older product descriptions and media may lack complete alternative text or captions. We are systematically updating this content.
  • PDF documents: Some downloadable documents (size guides, manuals) may not be fully optimized for screen readers. We are converting these to accessible formats.
Compatible Technologies

Our site is designed to be compatible with:

  • Recent versions of Chrome, Firefox, Safari, and Edge
  • Screen readers including JAWS, NVDA, VoiceOver, and TalkBack
  • Screen magnification tools such as ZoomText
  • Speech recognition software such as Dragon NaturallySpeaking
  • Operating system accessibility features (high contrast mode, reduced motion, large text)
Report an Accessibility Issue

We welcome your feedback. If you experience any difficulty accessing content or functionality on mountainsports.com, please contact our accessibility team:

Please include as much detail as possible — the page URL, what you were trying to do, the assistive technology or browser you were using, and what happened. We aim to respond within 2 business days.

Third-Party Audits

To ensure accountability and transparency, we engage independent accessibility consultants to audit our website. Our most recent audit was conducted in accordance with WCAG 2.1 Level AA criteria. We are committed to addressing all findings and publishing updates on our progress.

Enforcement and Formal Complaints

If you are not satisfied with our response to your accessibility concern, you have the right to file a complaint with the relevant enforcement body in your jurisdiction. In the United States, you may contact:

This statement was last reviewed and updated on April 6, 2026. We review this statement at least annually and whenever significant changes are made to our website.

Report an Accessibility Issue

We welcome your feedback. If you experience any difficulty accessing content or functionality on mountainsports.com, please let us know so we can fix it.