M - F 10AM - 7PM CST
TH 10AM - 7PM
- 6PM CST
1PM - 5PM
Mountain Sports offers a 100%
satisfaction guarantee. If you are not satisfied with your purchase it may be
returned for credit, exchange or refund within 30 days of delivery (60 days during the Christmas season). You can use your order number as your return authorization number(RA#). Please call us at 800-805-9139 or E-mail us if you have any questions. The
following conditions apply.
- The item must be unused
and in the original condition that it was sent, including all tags, packaging
- Shipping charges are not
refundable. If item was shipped under our free shipping program purchaser will
pay the actual outbound shipping cost. The amount that it cost us to ship the item to you will be deducted from your refund amount.
- The following items are
not refundable unless defective: Climbing gear, food items, water filters,
opened computer software and special order items.
- When returning items to us
we recommend shipping UPS or USPS insured. Please include a copy of your
- Merchandise paid for with
a credit card will be credited to your card.
Send to: RA# __________
2025 W. Pioneer Pkwy.
Arlington, TX 76013
Mountain Sports cannot accept
international orders, including APO's.
If we're shipping to anywhere
outside the state of Texas your order is tax free. If we're shipping within the
Great State of Texas 8.25% sales tax will be added to your
PolicyMountain Sports collects and retains customer names, postal
and email addresses and phone numbers for our own use. When placing an on-line
order with Mountain Sports the information that we collect from you is used for
the purpose of processing your order. We need your name, email address, credit
card billing address, contact phone number, credit card number, security code
and expiration date. This information allows us to process your order and
provides us with a way to contact you should we have a question concerning your
order. After your order is processed we no longer retain your credit card
information. When you place an order with Mountain Sports a copy of that order
is sent to the email address that you provide. Mountain Sports will never sell,
rent or give your email address to any other company or organization.
your visit i.e. how long you stayed, how you moved throughout the site, and
what kind of browser you are using.
SecurityMountain Sports has security measures in place to
protect the loss, misuse and alteration of the information under our control.
Transactions of products or services are done on a SSL secure server with 128
bit (high) encryption. Credit card information is encrypted to prevent data
from being stolen. Credit card fraud is a felony and Mountain Sports will
aggressively prosecute anyone attempting to misuse a credit card number.
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2025 W. Pioneer Pkwy Arlington, Texas
1-800-805-9139 (817) 461-4503 Fax (817) 548-0168