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Return Policy

Mountain Sports offers a 100% satisfaction guarantee. If you are not satisfied with your purchase it may be returned for credit, exchange or refund within 30 days of delivery (60 days during the Christmas season). You can use your order number as your return authorization number(RA#). Please call us at 800-805-9139 or E-mail us if you have any questions. The following conditions apply.
  • The item must be unused and in the original condition that it was sent, including all tags, packaging and accessories.
  • Shipping charges are not refundable. If item was shipped under our free shipping program purchaser will pay the actual outbound shipping cost. The amount that it cost us to ship the item to you will be deducted from your refund amount.
  • The following items are not refundable unless defective: Climbing gear, food items, water filters, opened computer software and special order items.
  • When returning items to us we recommend shipping UPS or USPS insured. Please include a copy of your receipt.
  • Merchandise paid for with a credit card will be credited to your card.

Send to: RA# __________
Mountain Sports
2025 W. Pioneer Pkwy.
Arlington, TX 76013

International Orders

Mountain Sports cannot accept international orders, including APO's.


Sales Tax

If we're shipping to anywhere outside the state of Texas your order is tax free. If we're shipping within the Great State of Texas 8.25% sales tax will be added to your order.


Privacy Policy

Mountain Sports collects and retains customer names, postal and email addresses and phone numbers for our own use. When placing an on-line order with Mountain Sports the information that we collect from you is used for the purpose of processing your order. We need your name, email address, credit card billing address, contact phone number, credit card number, security code and expiration date. This information allows us to process your order and provides us with a way to contact you should we have a question concerning your order. After your order is processed we no longer retain your credit card information. When you place an order with Mountain Sports a copy of that order is sent to the email address that you provide. Mountain Sports will never sell, rent or give your email address to any other company or organization.

Cookies

Mountain Sports uses cookies to keep track of your shopping cart when on our website We also use cookies to collect data about your visit i.e. how long you stayed, how you moved throughout the site, and what kind of browser you are using.

Security

Mountain Sports has security measures in place to protect the loss, misuse and alteration of the information under our control. Transactions of products or services are done on a SSL secure server with 128 bit (high) encryption. Credit card information is encrypted to prevent data from being stolen. Credit card fraud is a felony and Mountain Sports will aggressively prosecute anyone attempting to misuse a credit card number.

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2025 W. Pioneer Pkwy Arlington, Texas 76013-6005
1-800-805-9139 (817) 461-4503 Fax (817) 548-0168
E-Mail info@mountainsports.com