Keep in mind there may be weather delays which can affect your shipping time. Shipping charges are not refundable if there are weather delays at anytime. Ground shipping times are only estimates.
standard ground shipping on most orders over
||1 - 10 Business Days
||1 - 3 Business Days
- For shipments to Alaska
and Hawaii actual shipping charges will apply. Ground service is not available
to these locations. Small items under one pound can be shipped mail
for $7.95. We will normally ship other items by Priority Mail and charge you the actual shipping cost. Be sure to choose the UPS 2nd Day Air option if you want your package sent by UPS.
- Next Day, Second Day Air,
and 3 Day Select shipment available for actual shipping cost. You can view the
shipping cost for each item on the detail page for that product. Click on "View
shipping cost" under the add to basket. Some items cannot ship by air.
- Shipping times are in
business days, that is, weekends and UPS holidays do not count as days. For
example, a package ordered on Monday with Second Day Air will be shipped on
Tuesday for delivery on Thursday. A package ordered on Saturday with 3 Day
Select will arrive by Thursday. Most small items and daypacks will ship by USPS. As with any type of
delivery, bad weather can delay your shipment. Be sure to check the map
below for ground delivery times before choosing air shipments. This map only applies to larger items shipped by UPS.
- Saturday delivery is
available on Next Day Air and 2nd Day Air shipments only for an extra $15.00 charge. You must
add that you want Saturday delivery to the comments section of your order and
an extra $15.00 will be added to your quoted Air cost. Orders must be
placed by 2 PM central time on Friday and you must contact us by
- When you choose your
shipping method on the order page we will calculate your shipping cost for you
using the UPS shipping table. Your actual shipping cost may be less if you have
ordered multiple items. This is because some items, such as packs, have high
dimensional weight which can add a lot to air shipping cost.
- Oversize or heavy items
may require additional shipping charges. If there is an additional charge we
will contact you before shipping.
- Free shipping program
applies only to items found on our website, excluding
- Most orders will be
shipped the following business day using UPS or USPS. Most small items and daypacks will ship by USPS. Larger items will ship by UPS so please no P.O. Boxes.
- To find the approximate
transit time for UPS
www.ups.com. The origin zip code is 76013.
- We accept Visa,
MasterCard, Discover, American Express, PayPal, Checks and Money Orders. No
- Special orders or
non-stock items must be prepaid.
Mountain Sports offers a 100%
satisfaction guarantee. If you are not satisfied with your purchase it may be
returned for credit, exchange or refund within 30 days. Please call us at
800-805-9139 for any questions. Use your order number as your RA#. The
following conditions apply.
- The item must be unused
and in the original condition that it was sent, including all tags, packaging
- Shipping charges are not
refundable. If item was shipped under our free shipping program purchaser will
pay the actual outbound shipping cost.
- The following items are
not refundable unless defective: Climbing gear, food items, water filters,
opened computer software and special order items.
- When returning items to us
we recommend shipping UPS or USPS insured. Please include a copy of your
receipt and, if paid by credit card, a copy of the credit card receipt or you
card number and expiration date.
- Merchandise paid for with
a credit card will be credited to your card.
Send to: RA# __________
2025 W. Pioneer Pkwy.
Arlington, TX 76013
Mountain Sports cannot accept
international orders, including APO's.
If we're shipping to anywhere
outside the state of Texas your order is tax free. If we're shipping within the
Great State of Texas 8.25% sales tax will be added to your